MISSION
Providing
a diverse customer base with flexible logistics solutions
in an ever-changing market.
VISION
Expanding a fully-integrated service network to continue answering the call from a broad spectrum of companies for dependable, responsive and professional transportation service.
KEY
FACTORS
Act Fast Delivery's steady growth since its inception can be attributed to several key factors:
Flexibility – We tailor transportation networks to suit the needs of our customers and take advantage of conjunctive opportunities where available.
Service – We understand that completing the sale means more than offering competitive pricing. We provide quality service after the sale at a price our customers can afford. Our office managers are compensated according to the amount of business they retain.
Knowledge – Our management team has over 100 years combined experience in the transportation industry and the various industries we support. Knowledge of the carrier role in our customer's business and anticipation of their needs is crucial.
Performance Management – Dispatchers check each scheduled route daily to insure all drivers are in place to begin their respective routes. Penalty clauses are written into the contracts for all drivers to insure they maintain their delivery profile on scheduled routes, barring any unforeseen circumstances (i.e., inclement weather, ATC delays, traffic accidents, road construction, etc.).
Business Diversity – AFDI provides logistics management solutions to several different industries.
Business Resumption – AFDI maintains a comprehensive Business Continuity Plan for each business unit within the company. The scope of the Plan is to document precise actions and procedures required for the recovery of business operations in the event of a disaster. AFDI can have staff available 24-hours a day to assist in our customer's disaster recovery efforts as well, providing on- or off-site support when needed.
Reporting – Daily reporting can be pulled from our database and delivered to each customer by facsimile or email. Reports include all pertinent POD (proof-of-delivery) information for each receiving location. A web-based order tracking system is in place that allows for online order tracking via the internet.
Problem Resolution – In the event of a service failure or other issue, all customers are provided with a toll-free customer service telephone number. This line is answered 24 hours-a-day. Additionally, we provide mobile telephone numbers for key personnel in our company (operations management, sales support, even executive-level management) that will respond to any service issue.
